Customer Support

ENA’s Customer Technical Assistance Center Contact Form

Delivering exceptional customer care is important to us. If you are encountering an issue, please select one of the categories below to submit a ticket. One of our U.S.-based engineers will contact you via e-mail or phone to assist and resolve your need.

Our normal business hours are Monday through Friday from 8:00 a.m. – 5:00 p.m. CST. If your request is submitted during non-business hours, one of our engineers will contact you the next business day.

How may we assist you?

Agents

Purchase Operating Systems
Agent Update Issues

App Mgmt

Adding Apps
Displaying Correct Apps

Dashboard

Adding Users
Authorizing Users

Portal

Logging In
Resetting Your Password

Reporting

Incomplete Report Data
Missing Reports

Rostering

Updating Roster Info
Importing Rosters Via CSV

If you need help with your CatchOn account and your need does not match any of predefined options, please click here to submit your request for support.