Customer Support

ENA’s Customer Technical Assistance Center Contact Form

Because CatchOn is an ENA affiliate company, our customers receive full access to ENA’s knowledgeable and experienced customer support team and resources. 

The ENA CTAC is available 24 hours a day, 7 days a week, 365 days a year.

ENA’s super support begins with the Customer Technical Assistance Center (CTAC). Our customer support engineers (CSEs) are a dedicated staff available by phone 24x7x365 for immediate customer assistance on any and all ENA service issues. Customers can also email the ENA CTAC or use our optional live chat tool available via the myENA user portal Monday through Friday, from 8:00 a.m. – 5:00 p.m. CT to receive assistance.

ENA invests in the ongoing professional development of our support staff, with a dual emphasis on technology skills and industry-recognized process expertise. This means that should you call, you’ll be answered quickly by a live professional in our U.S.-based offices who has experience working with school systems and libraries. There are no long waits and our CSEs are able to resolve issues without escalation over 92% of the time.